Email from Neteller - this doesn't feel right

[Scully]

Anyone else had an email from Neteller asking you to send either a scanned copy or a digital photograph of your passport and a utility bill?

I've had one and immediately figured it was some form of ID theft scam. I've spoken to someone from Neteller in their Live Chat support function who says its a legit request, but I'm still not happy about sending this information.

If someone tells me how I'll post an image of the email

[Fumseck]

Create an account here: Photobucket or any other image hosting site.

Upload a picture to the site (Follow the instructions).
Copy the link they will provide for [/b]IMG Code[b].
Paste it in your post.

Voilà!


[Edit]
I just realized it's a copy of an email you want to do. Just click in your email, do CTRL-A to select everything. When everything is selected do CTRL-C to copy to the clipboard. Go in your post and do a CTRL-V to paste.

[Scully]

It's on of those html emails (I think - not that techy) so the old copy and paste lark won't work I don't think.

I'll post the image later using bucket

[biohazard]

I got an email from them too, was suspicious myself so got onto neteller live chat and asked about it.

They knew about the email and said yeah its something we'll have to do for verification.

[Neilis]

I didn't get this email but my Neteller account is already verified in this way so I guess that's no surprise.

[maf66]

Also got the email. Not happy about it, but I figure it may be more hassle withdrawing from my poker sites if I don't do it.

[the_hawk]

This is BS and I will tell them so. (But of course I'll do it).

[Scully]

[Piemaster]

I got it too. I swear I'd already sent them all this crap though.

[Scully]

I just received this from Neteller:

Dear Christopher,

Thank you very much for your email.

The email that you have received is a valid email from NETELLER. However, since our validating system has updated your information and reverified your identity, you are no longer needed to send in the required documents.

We thank you for checking up on this and make sure that emails you receive are valid.

If you have any other questions in regards to your account, please do not hesitate to contact us on Email or Live Chat 24 hours a day.


Thank you for choosing NETELLER.

--------------------------------------------------------------------------------

Ross
Contact Centre Agent 1895

Get answers fast with NETELLER Online Help at http://help.neteller.com


http://www.neteller.com


--------------------------------------------------------------------------------

This e-mail message is intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you have received this message in error, or are not the named recipient(s), please immediately notify the sender and delete this e-mail message.


First Name: Christopher
Last Name: Scullard
Email Address:
Account Number/ID: 45 **********
Country: United Kingdom
Language: English
Phone: +44 ***********
Question Type: General enquiry
Question: I have received an email, apparantly from Neteller, asking me to send a scanned copy of my passport and a utility bill in order to validate my account.

As you can imagine this seems unusual and I am concerned that this may be an identity theft scam. If this is not the case please confirm by email, referring to this correspondence.

If it is a scam I am quite happy to forward the email to you

Thanks
Chris Scullard


It seems it is genuine, but it's probably worth sending a similar email as you may not need to do anything